However you choose to provide information to us, we will use security safeguards and strict measures to offer protection to ensure your personal information is protected.

Robert's Farm Equipment Sales Inc. has always been and will continue to be, committed to maintaining the accuracy, confidentiality, and security of your personal information.

As part of this commitment, we have established Ten Privacy Principles to govern our actions as they relate to the use of customer information. We invite you to review our principles, as set out in the Personal Information Protection and Electronic Documents Act.

• Principle 1 - Accountability
  Robert's Farm Equipment Sales Inc. is responsible for maintaining and protecting the customer information under its control. In fulfilling this mandate, Robert's Farm Equipment Sales Inc. is required to designate and individual or individuals who is/are accountable for that Company's compliance with the Ten Privacy Principles.
• Principle 2 - Identifying Purposes
  The purposes for which customer information is collected shall be identified before or at the time the information is collected.
• Principle 3 - Consent
  The knowledge and consent of the customer are required for the collection, use or disclosure of customer information except where required or permitted by law.
• Principle 4 - Limiting Collection
  The customer information collected must be limited to those details necessary for the purposes identified by Robert's Farm Equipment Sales Inc. Information must be collected by fair and lawful means.
• Principle 5 - Limiting Use, Disclosure and Retention
  Customer information may only be used or disclosed for the purpose for which it was collected unless the customer has otherwise consented, or when it is required or permitted by law.
• Principle 6 - Accuracy
  Customer information must be maintained in as accurate, complete and up-to-date form as is necessary to fulfill the purposes for which it is to be used.
• Principle 7 - Safeguarding Customer Information
  Customer information must be protected by security safeguards that are appropriate to the sensitivity level of the information.
• Principle 8 - Openness
  Robert's Farm Equipment Sales Inc. is required to make information available to customers concerning the policies and practices that apply to the management of their information.
• Principle 9 - Customer Access
  Upon request, a customer shall be informed of the existence, use and disclosure of their information, and shall be given access to it. Customers may verify the accuracy and completeness of their information, and may request that it be amended, if applicable.
• Principle 10 - Handling Customer Complaints and Suggestions
  Customers may direct any questions or enquiries with respect to the privacy principles outlined above or about our practices by contacting the designated person(s) accountable for privacy at Robert's Farm Equipment Sales Inc.

Clients look to us to simply fulfill their farm equipment requirements and to provide accurate, responsible and reliable services. Having up-to-date and accurate information helps us provide you with the best possible service and speedy repair processes.

At Robert's Farm Equipment Sales Inc. we collect only one type of information from our customers. With your consent, we collect only personal information. Personal information is information that refers to you specifically. With your consent, we may gather personal information from you in person, over the telephone or by corresponding with you via mail or the Internet. The type of information we usually collect and maintain in your customer/business file may include your: Name, Address, E-Mail Address, Telephone #, Fax #, details specific to your purchases.

The choice to provide us with personal information is always yours. Robert's Farm Equipment Sales Inc. may also maintain a file containing contact history that is used for customer inquiry purposes.

To help us better understand our markets, we may also gather information for analytical purposes by conducting anonymous customer surveys, by extracting demographic information from existing files at New Holland's accounting facility.

We at Robert's Farm Equipment Sales Inc. are obliged to keep your personal information confidential except under the following circumstances:

• When Authorized by You
  We will obtain this permission in a Customer Agreement, which a customer signs in advance of action being taken by Robert's Farm Equipment Sales Inc.
  
  Client Agreement
  A Customer Agreement outlines the terms and conditions associated with acquiring specific products or services from Robert's Farm Equipment Sales Inc. In general, it establishes the rights and obligations of both parties as they relate to the provision of that product or service. With respect to the matter of privacy, the Customer Agreement authorizes us:
  1. To collect personal information from you, and from other databases previously provided by you.
  2. To use personal information to gain authorization to start and complete your repairs.
  3. To provide the services you have requested, to share with other facilities, and to offer additional products and services that might benefit you.
  In some cases, such as when you provide authorization to proceed with repairs or products over the telephone, your consent to the use and/or disclosure of your information will be obtained verbally. In other cases such as when you authorize for a product or service over the Internet, your consent will be obtained electronically.
• When Required by the Law
  In some instances such as a legal proceeding or court order, we may also be required to disclose certain information to authorities. Only the information specifically requested is disclosed and we take precautions to satisfy ourselves that the authorities who are making the request have legitimate grounds to do so.

  At Robert's Farm Equipment Sales Inc., client information is strictly confidential. With your consent we will share information with other repair businesses or suppliers who perform services on our behalf. Unless you authorize us to release it, or release is required by law, we never sell, lease or trade information about you or your account(s) to other parties.

  Our Employees
  In the course of daily operations, access to private, sensitive and confidential information is restricted to authorized employees who have a legitimate business purpose and reason for accessing it. Unauthorized access to and/or disclosure of client information by an employee of Robert's Farm Equipment Sales Inc. is strictly prohibited. All employees are expected to maintain the confidentiality of customer information at all times and failing to do so will result in appropriate disciplinary measures, which may include dismissal. Outside Service Suppliers
  At Robert's Farm Equipment Sales Inc., we sometimes contract outside Service facilities/organizations to perform specialized services. Our trusted service suppliers may at times be responsible for processing and handling some of the information we receive from you.
  When we contract our suppliers to provide specialized services, they are given only the information necessary to perform those services. Additionally, they are prohibited from storing, analyzing or using that information for purposes other than to carry out the service they have been contracted to provide. Their privacy policies are in fact consistent with the privacy policies and practice that we have established.

  How long do we keep your Personal Information?
  We retain your personal information as long as we believe that you are still the owner of any equipment and/or product/service purchased from Robert's Farm Equipment Sales Inc. If the information relates to the service or repair of this equipment we retain the personal information for as long as is reasonably necessary to address any issues arising for the service or repair of the vehicle or as may be required by law. If there are legal requirements relating to the period of time which we must retain your personal information, we comply with those requirements.
  
  Accessing Your Information
  You may access and verify any of your regular information whenever you wish. Contact the manager at the location you deal with and they will be pleased to provide access.
  
  Amending Your Information
  To help us keep your personal information up-to-date, we encourage you to amend inaccuracies and make corrections as often as necessary. Despite our best efforts, errors sometimes do occur. Should you identify any incorrect or out-of-date information in your file(s), we will communicate these changes to other parties who may have unintentionally received incorrect information from us.
  
  To Make a Change
  To make a change to the personal contact information contained in your file, please call us at 519-363-3192.